Return & Refund Policy

30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return, the product must meet the eligibility requirements below. Contact us at support@temptcove.com before sending any item back. Returns sent without prior authorization may not be accepted.

Return Eligibility

To be eligible for a return, an item must be:

• Unused and unworn

• In its original condition

• Factory-sealed and unopened

• In its original packaging

• Accompanied by the order number or other proof of purchase

Once a product’s hygiene seal or original packaging has been opened, it cannot be returned for a change of mind.

Intimate and Hygiene-Sensitive Products

For health and hygiene reasons, we cannot accept returns or exchanges for intimate products that have been opened, handled, worn or used.

This includes, but is not limited to:

• Vibrators and massage devices

• Dildos and anal toys

• Chastity cages, rings and belts

• BDSM and restraint products

• Lingerie and intimate apparel

• Any product that comes into direct contact with intimate areas

These restrictions do not apply when an item arrives defective, damaged or incorrect, subject to the inspection and claim process below.

Defective, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is defective, damaged during delivery, or different from what you ordered, contact us promptly at support@temptcove.com. When possible, please report the issue within 48 hours of delivery so that we can investigate it with the carrier or fulfillment provider.

Include the following information:

• Your order number

• A description of the issue

• Clear photographs or videos showing the product and problem

• A photograph of the shipping label

• Photographs of the outer packaging if the parcel arrived damaged

Do not discard the product or packaging until we have completed our review.

Once the issue is confirmed, we may offer a replacement, refund or another appropriate resolution at no additional cost to you. Available resolutions may depend on product availability and the circumstances of the claim.

The request to report an issue promptly does not limit any mandatory consumer rights that apply in your country or region.

How to Request a Return

To request a return:

1. Email support@temptcove.com within 30 days of delivery.

2. Include your order number, the item you wish to return and the reason for the request.

3. Wait for our return approval and return instructions.

4. Pack the approved item securely in its original packaging.

5. Use a trackable shipping service and retain the shipping receipt.

Do not return an item to the sender address printed on the original parcel. That address may belong to a carrier or fulfillment facility and may not be able to process returns.

We will provide the correct return instructions after approving your request.

Return Shipping Costs

If the return is requested because of a change of mind, an accidental purchase or another reason not caused by TemptCove, the customer is responsible for return shipping costs and any related customs charges.

Original shipping charges are not refundable for change-of-mind returns, except when required by applicable law.

If the return is caused by a confirmed defect, shipping damage or an incorrect item sent by us, we will provide return instructions and cover the reasonable return shipping cost when a return is required.

We do not charge a restocking fee for approved returns.

Exchanges

Eligible, unopened products may be exchanged within the 30-day return period, subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product or a refund. Price differences and additional shipping charges may apply to change-of-mind exchanges.

Opened or used intimate products cannot be exchanged unless they are confirmed to be defective or incorrect.

Return Inspection

After an approved return reaches the designated return location, we will inspect it and notify you whether the return has been accepted.

A return may be rejected if the product:

• Has been opened, used, worn or handled

• Is missing parts, accessories or original packaging

• Has been damaged after delivery

• Does not match the item authorized for return

• Was returned without approval or to an unauthorized address

If additional information is required, we will contact you using the email address associated with your order.

Refunds

Approved refunds will be issued through PayPal to the original payment source used for the order.

We generally process an approved refund within 5–10 business days after completing the return inspection or approving a claim that does not require a return.

After we issue the refund, PayPal or your original funding provider may require additional time to make the funds available. The exact processing time is controlled by PayPal and the financial institution connected to your payment.

We will notify you by email when the refund has been issued.

Order Cancellations

We begin processing orders quickly. If you need to cancel an order, contact us at support@temptcove.com within two hours of placing it.

We will try to accommodate your request, but cancellation is not guaranteed once processing has begun.

After an order has shipped, it cannot be canceled. If the product is eligible, you may request a return after delivery under this policy.

Refused or Undeliverable Packages

Please ensure that your shipping address is complete and accurate before placing an order.

If a parcel is refused, unclaimed or returned because of an incorrect or incomplete address, contact us for assistance. Any eligible refund will be reviewed after the parcel returns to the designated facility.

Where permitted by applicable law, actual return shipping, customs or carrier charges may be deducted from the refund when the delivery failure was not caused by TemptCove.

Customs Charges on Returns

Customers making a change-of-mind return are responsible for any return postage, customs declarations, duties or related charges.

Please follow the return instructions provided by our support team. Incorrect customs documentation may delay delivery of the returned parcel.

Mandatory Consumer Rights

Nothing in this policy excludes or limits any consumer right or legal remedy that cannot be excluded under the laws applicable to your purchase.

Where local consumer law provides greater protection than this policy, the applicable legal requirements will take precedence.

Contact Us

For return, exchange, refund or cancellation assistance, contact:

support@temptcove.com

Customer support hours:
Monday–Friday, 9:00 AM–6:00 PM ET

Replies may take longer on weekends and public holidays. We’ll respond as soon as possible.