Contact Us

Welcome to TemptCove. We’re here to help with questions about products, orders, shipping, returns, payments and privacy.

Email Support

Contact our customer support team at:

support@temptcove.com

Customer support hours:
Monday–Friday, 9:00 AM–6:00 PM ET

We typically respond within 1–2 business days. Replies may take longer on weekends and public holidays.

Questions About an Order

For assistance with an existing order, please contact us using the email address entered during checkout whenever possible.

Include:

  • Your order number

  • The name used for the order

  • A brief description of your question or issue

  • Relevant photographs or videos if an item arrived damaged, defective or incorrect

Providing this information helps us locate your order and respond more efficiently.

Returns, Refunds and Shipping

Before requesting a return or reporting a delivery issue, please review our:

  • Shipping Policy

  • Return & Refund Policy

  • Payment Policy

Contact us before returning any product. Do not send a return to the sender address printed on the original parcel unless our support team specifically instructs you to do so.

Privacy Requests

For questions about personal information or to exercise an available privacy right, email support@temptcove.com with “Privacy Request” in the subject line.

We may request reasonable information to verify your identity before completing a privacy request.

Payment Security

Please do not send your PayPal password, complete card number, bank account details or other sensitive financial information by email.

For payment-related assistance, provide only your TemptCove order number and, when necessary, the relevant PayPal transaction reference.

We’ll respond as soon as possible.